Privacy Policy of Global

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Table of Contents

1. Purpose of This Privacy Policy

Welcome to the official website of PAGpackaging (hereinafter referred to as “we,” “us,” or “the Website”). PAGpackaging is a professional packaging solutions provider headquartered in Guangzhou, China, integrating manufacturing and international trade, and is committed to offering high-quality, reliable packaging products and services to clients worldwide.

We fully recognize the importance of personal information security in modern business activities, and we deeply understand the concerns of every visitor and client regarding their privacy rights. Therefore, this Privacy Policy is intended to clearly and transparently explain how we collect, use, store, protect, and process your personal information when you use this Website, as well as the rights you are entitled to in this regard.

We are committed to upholding the principles of lawfulness, fairness, necessity, and integrity, and to strictly managing the information entrusted to us in compliance with applicable privacy protection laws, regulations, and industry best practices. Our goal is to provide you with an efficient service experience while building a solid defense for information security.

We kindly request that you read this policy in its entirety before using the Website, so as to deepen your understanding of and trust in our privacy practices.

2. How We Collect Information

The PAGpackaging official website primarily serves as a business-to-business platform for product presentation and communication. It does not require users to register or log in. We obtain your personal information mainly through information you voluntarily provide to us via the following actions:

2.1 When You Actively Contact Us

We collect information you proactively provide when you reach out to us through the following channels:

  • Online Inquiry Forms: When you fill out forms on our website, we collect the information you provide, including contact name, phone number, email address, country/region, and the content of your inquiry.

  • Live Chat: When you use our built-in online customer service or instant messaging tools for inquiries, we record the chat content and any contact information you voluntarily leave.

  • Email Correspondence: When you send us an email via the address published on our website (Manager@pagpackaging.com), we receive your email address and any information contained in your message, in order to follow up and respond accordingly.

  • Article Comments: When you browse our blog articles and leave comments on those pages, we collect the content you post, your email address, your chosen username, and relevant IP information.

2.2 Files or Documents You Upload

To help us more accurately assess your packaging needs and provide sampling services, you may upload design source files (e.g., .ai, .cdr, .pdf formats), product images, or technical specification sheets through our website forms. From the files you upload, we may gain access to relevant information you present—such as packaging designs, company name, contact details, and address.

2.3 Automatically Collected Visit Data

When you browse our website, our servers automatically log certain technical information, including:

  • Your IP address (used to determine the source region of visitors and for website traffic analysis);

  • Your browser type, operating system, and device information;

  • Your browsing path (i.e., which product pages you viewed—such as folding cartons, corrugated boxes, flexible packaging, etc.), so we can optimize our site layout and product presentation.

Special Note:

We do not collect sensitive personal data—such as ID numbers, bank account passwords, or biometric information—through this website. We solemnly assure you that the files you upload and the requirements you leave in our forms are used solely for the evaluation, quotation, and sampling of your packaging customization project.

All the information you shared with us will not be used for any other purposes, nor will they be disclosed to any third party (unless strictly necessary for outsourced production). All information collected is used exclusively for business communication and order fulfillment.

3. What Information We Collect

Our website is dedicated to providing you with efficient and hassle-free packaging customization services, while ensuring the security and completeness of every transaction. During your interactions with us, we may collect the following types of information to better respond to your needs and optimize your service experience:

  • Name

  • Email address

  • Phone number

  • Shipping address

  • Order requirement description

  • Transaction account information

  • Website usage information collected via cookies and similar technologies (see further details below)

We commit that all information collected will be used solely for order processing, service communication, and website experience optimization. Except as required by law or judicial proceedings, it will not be used for any other purposes without your consent.

4. How We Use the Information We Collect

The information we collect through the channels described above is used for order processing, shipping, responding to inquiries, providing order confirmations and package tracking, and improving our services.

By providing your phone number and email address, you consent to receive text messages and emails from us. We do not engage in excessive or intrusive communication—we will only periodically share product information and industry updates that we believe may be relevant to you.

Unless we have obtained your permission or are required by law, we will not sell, distribute, or rent your personal information to any third party.

5. How We Manage the Information We Collect

We fully recognize that the personal information, product requirements, and design documents you provide hold significant commercial value to you. We take our responsibility for data security equally seriously. To prevent unauthorized access, ensure data accuracy, and guarantee lawful use of information, we have implemented appropriate physical, electronic, and administrative safeguards to protect all information submitted online.

We commit that the information you share will be used only on a need-to-know basis—accessible solely to our internal sales team, design and sampling team, and after-sales team, with the minimum level of access required for service delivery. Additionally, we may share necessary operational information with logistics carriers, cloud storage providers, and email delivery platforms to facilitate order fulfillment and service communication.

Except when required by government agencies or courts of law, we will never sell, rent, or trade your personal information to any third party.

6. Cookies Policy

Cookies are small text files stored on your device (such as a computer, mobile phone, or tablet) when you visit our website. They are widely used to ensure the proper functioning of websites, enhance user efficiency, and provide website operators with necessary information.

When you first visit our website, a cookie banner will appear at the bottom of the page, requesting your consent for analytics and marketing cookies. With your permission, the relevant cookies will be stored on your device to help us analyze website traffic and deliver more relevant prompts or content when you browse specific pages.

Cookies enable the website to respond in a personalized manner based on your preferences and browsing behavior, allowing us to continually improve your experience on our site. You also have the option to accept or decline the use of cookies. Most web browsers automatically accept cookies by default, but you can adjust the settings in your browser to refuse them. Please note that disabling cookies may affect the functionality of certain parts of the website.

Below is a breakdown of the main types of cookies we use, so you can better understand the specific purposes of each category and make a more informed decision about whether to accept our Cookie Policy.

  • Necessary Cookies
    These cookies are essential for the basic operation of the website, including session management, security verification, load balancing, and storing your cookie preferences. Necessary cookies do not rely on your consent and cannot be disabled via the banner.
  • Functional Cookies
    These cookies are used to remember your preferences, such as language selection, font size, or page layout, to enhance your overall browsing experience on our site.
  • Analytics/Statistics Cookies
    These cookies help us measure traffic, understand how users interact with the website, and continuously improve our content and structure. The analytics service we currently use is Google Analytics.
  • Marketing Cookies
    These cookies track your browsing behavior to deliver more relevant ads or content, and to measure the effectiveness of advertising campaigns. We typically use the following third-party tools for this purpose: Google Ads, Google Tag Manager, Meta Pixel (Facebook and Instagram), LinkedIn Insight Tag, Microsoft Advertising (Bing UET), CallRail, HubSpot, and Warmly. These tools help us better understand user interests and optimize our advertising strategies.

The above is an overview of the cookies used on our website. For more information about cookies and how they work, we recommend visiting the following resources:

  • About Cookies: A comprehensive guide on what cookies are, how to see which ones are set, and how to manage or delete them.

  • All About Cookies: Another detailed resource for understanding cookie management.

These sites provide clear, independent information to help you understand your privacy choices.

7. How We Manage Cookies

We use the cookies described above to track page visits on our website and record your preference settings during browsing. When you make a choice in the cookie banner, we log that decision on our servers to ensure compliance and audit readiness. Each consent log includes the following information: consent type, your anonymous visitor identifier, your country/region (accurate to country level only), and a timestamp of your choice. This data helps us analyze website traffic patterns, continuously optimize content structure, and better respond to user needs.

Consent logs are typically retained for 13 months and then automatically deleted. The retention period for different cookies depends on their purpose: session cookies expire when you close your browser; persistent cookies may have expiration dates ranging from 30 days to 24 months from the date of setting, depending on the specific tool used.

The core function of cookies is to help us provide a more personalized browsing experience—helping us identify which content is most useful to you and which areas can still be improved. It should be noted that cookies can only read information related to your interaction with our website and do not access your personal files or any other unauthorized data.

8. Your Rights Regarding Personal Data

You may choose to accept or decline non-essential cookies based on your preferences. You can easily set your preferences via the cookie consent management tool on our website (the cookie banner). The available options include:

  • Accept All: Allows analytics and marketing cookies (necessary cookies always remain active).

  • Reject Non-Essential: Only necessary cookies are enabled; analytics and marketing tools will not be activated.

  • Manage Preferences: Independently choose whether to accept analytics and/or marketing cookies.

Your selection will be stored on your device as a cookie and will remain valid for 12 months. After this period, or if you manually clear your browser’s cookies, the cookie settings banner will appear again.

You may also manage and delete cookies through your browser settings. Each browser operates slightly differently; you can usually find relevant instructions in the “Help,” “Options,” or “Preferences” menu. Please note that disabling certain cookies may affect some features or your overall experience on our website.

Additionally, you can manage your advertising preferences at the browser level (e.g., Chrome, Safari, Firefox, and Edge all offer options to set and clear cookies) and through various advertising service platforms:

It is worth noting that some browsers offer “Do Not Track” (DNT) signals or Global Privacy Control (GPC). Where required by law, we will treat a GPC signal as a request to opt out of the sale or sharing of personal information. At this time, “Do Not Track” signals are not signals that we are legally required to respond to.

9. Third-Party Platform Cookies

To enhance your browsing experience and provide you with more comprehensive industry insights and partner information, our website integrates content from various third-party platforms—including, but not limited to, social media channels such as Facebook and LinkedIn, as well as external sites that link to other businesses. These third-party platforms may also set their own cookies; however, we do not have access to or control over their cookie content. Therefore, we cannot provide any guarantees or endorsements regarding the content, security, or privacy practices of these third-party platforms.

When you click on a link from our website and navigate to an external site, this Privacy Policy no longer applies. Any actions you take or information you submit on that third-party website are governed by its own privacy policy and terms of use. We therefore recommend that you review the latest cookie policies posted on those external platforms to understand how you can manage your preferences.

10. Contact Us

We may update this Privacy Policy from time to time as necessary to comply with applicable data protection regulations. All changes will be reflected on this page. We recommend that you review this page periodically to stay informed about our current practices regarding personal data.

If you have any questions about this policy or wish to exercise any of the privacy rights set forth above, please email us at: manager@pagpackaging.com.

If you believe that any information we hold about you is incorrect or incomplete, please write to us at the above email address. We will promptly correct any information found to be inaccurate.